Last Updated: 8th, March, 2025

Thank you for purchasing with ARTIC FIBER. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our Service. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that orders may be delayed due to factors such as high order volume, postal delays, or issues with payment verification. We will contact you if there are significant delays beyond the standard processing time.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (CHINA)
Standard Shipping: Estimated delivery time is [7 - 15] business days.
Expedited Shipping: Estimated delivery time is [15 - 20] business days.
Overnight Shipping: Estimated delivery time is [1 - 2] business days.

International Shipping

We offer international shipping to the following countries: [List Countries or state "Worldwide" / "Selected Countries"]. Please note that you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You are responsible for paying any such customs charges.

Standard International Shipping: Estimated delivery time is [X - Y] business days, depending on the destination and customs processing.

Free Shipping

We may offer free standard shipping on orders over a certain value (e.g., over $[Amount]) shipped to destinations within [Your Country]. This offer will be clearly indicated on our website and applied automatically at checkout.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become available on the carrier's website.

4. Shipping Carriers

We primarily use the following carriers to deliver our orders: [List Carriers, e.g., USPS, FedEx, UPS, DHL]. We reserve the right to choose the carrier that best suits the destination and size of the package.

5. Shipping Restrictions

P.O. Boxes: Some carriers we use may not deliver to P.O. Boxes. Please provide a physical street address to ensure successful delivery.
APO/FPO/DPO Addresses: We [do/do not] ship to military addresses (APO/FPO/DPO). If we do, please be aware that delivery times may be longer than standard estimates.
Hazardous Materials: We do not ship products that are classified as hazardous materials (HAZMAT) via air.

6. Delivery Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you realize you have made an error with your shipping address, please contact us immediately at [Your Email Address]. We will do our best to correct the address before the order ships, but we cannot guarantee changes once an order has been placed.

7. Lost, Stolen, or Damaged Packages

Lost in Transit: If your package is lost in transit, please contact us at [Your Email Address]. We will file an investigation with the carrier. Please allow [X] business days for the carrier to complete their investigation. If the package is confirmed lost, we will work with you to provide a replacement or a full refund.

Stolen Packages: We are not responsible for stolen packages confirmed as delivered to the address provided. Please contact the carrier directly to file a claim or contact your local police department if necessary.
Damaged in Transit: If your order arrives damaged, please contact us immediately at [Your Email Address] with your order number and photos of the damaged product(s) and packaging. We will review the issue and work with you to resolve it as quickly as possible (e.g., by issuing a refund or sending a replacement).

8. Undeliverable Packages

Occasionally, packages are returned to us as undeliverable due to an incorrect shipping address, failed delivery attempts, or refusal to accept the package. If a package is returned to us, we will contact you to arrange for re shipment. Additional shipping charges may apply.

9. International Customs, Duties, and Taxes

For international orders, the recipient is the "importer of record" and is responsible for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these fees is necessary to release your order from customs. Unfortunately, we have no control over these charges and cannot predict what they might be. Customs policies vary widely; you should contact your local customs office for more information.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Company Name: ARTIC FIBER
E-mail: service@articfiber.com
Phone: +8613713801094 - Optional
Address: China - Optional